Verena Somer, Neighbor

Verena Somer, <b>The Service Advisor</b>, is a veteran of the service industry.  She has 25 years of experience in developing FREE advertising solutions to help you increase sales, grow membership, and generate more “word of mouth” advertising.

Verena’s career began as a customer service representative.  And, because of her ability to satisfy her customers and create VALUE for her clients, she was quickly promoted into positions of greater responsibility – including a position with a major health care organization as Director of Service for Metropolitan Los Angeles. 

As her experience grew, Verena developed tried and true techniques that were quickly recognized as “cost neutral” and applauded for their ability to create loyal customers who buy again and again.  She quickly recognized that these are the customers that talk about you and tell the story of their service experience - helping business owners generate FREE advertising and increase profits! 

Her customer service strategies have been so successful, that she was encouraged to share her tips with others.  As a result, she has recently become an author, distilling her 25 years of experience into an easy-to-implement process entitled <b>“The 11% Solution, </b><i>7 Steps To Make Your Buck Go Bang</i><b>!” </b>

Her book is based on the premise that most businesses risk losing 11% of their bottom line due to poor customer service.  That’s a problem.  And Verena Somer has written the Solution. . .   <b>The 11% Solution</b> that is!

Verena’s has a passion for being “helpful”.  And, daily, she is inspired by her favorite quote from Maya Angelou, &#34;When you learn, teach, when you get, give.&#34;

Verena lives with Rox”E” the doxie, and she looks forward to chatting with you about FREE advertising techniques that you can start TODAY! Check her out and visit with Roxie the Doxie at www.theserviceadvisors.com.